I am available to provide consulting services to anyone who has a roof related question, situation, dispute, or plan that requires a second set of eyes.
DISPUTE RESOLUTION
As an Independent Roofing Estimator, I serve you – my customer, but I also serve the truth or at least as close to what I can determine the truth to be relative to the situation, parties, and conditions involved.
Regardless of whether you are a Home Owner, a Roofing Contractor, a Distributor, or a Manufacturer – If you are in need of an independent opinion on a matter or situation involving a roof dispute with your installer, your customer, or your materials provider – for a fee I will provide you an independent and confidential review of the situation.
This can be as simple as answering a few questions based on what I know to be industry standard practice or it can be as involved as making a trip to a jobsite or office. I can also attempt to mediate a dispute on your behalf if it helps to resolve an issue quickly and amicably.
I know TIME = MONEY, but I also know that a mistake or dispute can eat up any profit in short order. Overall, I would urge everyone involved in any transaction to slow-down and not to make any assumptions that the other party understands the process from your point of view – it will be to everyone’s benefit.
Home-Owners may only get a roof installed once or twice in their life so they don’t really know the process or even what questions to ask of a Contractor.
Contractors need to be aware that the Homeowner probably got a nasty and expensive surprise during the last rainstorm and is probably stressing about the unexpected but necessary cost of having to replace their leaking roof. So “glossing” over the details when pricing out a roof installation doesn’t win you any goodwill with the Homeowner if things go bad.
Disputes between Manufacturer’s, Distributor’s, and/or a Contractor generally get handled internal to those companies,and fairly or unfairly, are usually resolved by the manufacturer absorbing all or part of the cost of additional or replacement panels.
The root cause of many of these disputes lies with the failure to provide the appropriate amount of detail to the ESTIMATOR who many times has to make an educated guess on a roof condition or lay-out with out having actually seen it. Ultimately, it is the responsibility of the contractor or the person making the original measurement to verify the estimators take-off or request appropriate revisions before production begins.
DISCLAIMER: I do not offer legal advice, only an independent opinion which may or may not be in your favor or what you want to hear, but at least you will have some reasonable idea of where things stand given a particular situation or set of conditions, and therefore can make an educated and informed decision on how to proceed with a cost-effective resolution.